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Private Investigators

FAQs

How did The Cotswold Group come about?

The company was established in 1990 as ‘The Cotswold Group’ by former Police Officer Tom Scott. In April 2011 the company was acquired by G4S plc as G4S Investigation Solutions (UK) Ltd but we continue to trade as The Cotswold Group. The Cotswold Group is the largest investigation company in UK, Ireland and Europe, specialising in fraud investigation and liability investigation.

How do you ensure data security?

Data Protection is extremely important to us and we have robust IT and physical security controls in place, to protect both our customers and ourselves from the risk of reputational and financial damage associated with either data loss or the inappropriate use of data sources. We also hold ISO27001 Information Security accreditation.

How do I send a new instruction?

If you have an instruction that you would like to send to us please email us at jobson@thecotswoldgroup.co.uk, where you will receive an acknowledgement.

Alternatively if you would like to register for access to Cotswold Connect so you can add your own instructions and track their progress, please email us at connect@thecotswoldgroup.co.uk

If you are a new customer and would like to confirm any further information or fees please contact our Client Relationship Team directly on 01452 372888 or email enquiries@thecotswoldgroup.co.uk

Are you a regulated Private Investigator?

Following the Home Secretary's announcement on 31 July 2013 that the Private Investigation industry will be subject to regulation, the Security Industry Authority (SIA) will be responsible for regulating the industry by way of compulsory licensing of individuals undertaking private investigative activities.

We are pleased to announce that in preparation for regulation, 250 of our investigators (Fraud, Surveillance, Investigators and Case Managers) have successfully obtained the IQ Level 3 Award for Professional Investigators qualification. We have also obtained certification in the British Standard BS 10200 - Code of practice for the provision of investigative services. 

At The Cotswold Group (UK) we directly employ all our investigative staff and do not outsource to contractors.  Prior to employment all our staff are thoroughly vetted using BS 7858 principles, including Disclosure and Barring Checks (formerly known as Criminal Records Checks).  Our Code of Conduct forms part of their employment contract and we provide comprehensive in-house training relevant to their role.

We look forward to providing regular updates on our progress as plans to introduce regulation develop.

 

How do I report a fraudulent insurance claim?

If you suspect a claim to be fraudulent please report this to the Insurance Fraud Bureau (IFB) hotline and help us fight insurance fraud. This can be done by contacting the free IFB Cheatline on 0800 422 0421

If you feel you have been a victim of fraud or any fraudulent activity, you can also report this direct to Action Fraud where you will receive a Police Crime Reference Number and can talk to an online advisor should you wish. http://www.actionfraud.police.uk/report_fraud

Why have I received a call or a letter from you?

We work on behalf of 8 of the top 10 UK General Insurance companies. Most commonly if we have contacted you it will be on behalf of an insurer client and we will be looking to discuss certain aspects of a claim or other related matters in more detail with you. Please contact us as soon as possible and one of our team will assist you further.  

What are The Cotswold Group values?

Our core values of Customer Focus, Expertise, Flexibility, Passion, Integrity, Innovation, Performance and Best People, are at the heart of everything we do, our clients know their brand and reputation are in the safest of hands at all times.

What is your stance on Modern Slavery and Human Trafficking?

We believe that everyone should have the opportunity to work. G4S Investigation Solutions (UK) Limited trading as The Cotswold Group complies with all relevant employment law and legislation and we endeavour to make sure we operate fairly and openly in the recruitment and progression of all employees, both permanent and temporary without discrimination.

We fully support international efforts to promote ethical principles and practices related to the prevention of the exploitation and abuse associated with modern slavery and human trafficking.

We only partner with those businesses and companies who operate in a similar manner. We expect commitment to these principles from all of those organisations and will not support any organisation knowingly involved in slavery or human trafficking.