We are seeking Case Managers, to be based at our Head Office in Tewkesbury.
The role: As a Case Manager, you will be required to liaise with Field Investigators, you will proactively manage the investigation process, carrying out desktop enquiries/video and telephone based interviews as appropriate to provide a seamless investigation process to our high profile client.
You will be required to effectively manage all in scope instruction types on a daily basis meeting Client service level agreements as part of the investigation. You will manage your tasks through our bespoke management system ensuring a prompt and effective service is provided. You will have an appreciation of policy cover types, DPA awareness, along with other relevant insurance claims activities. A household and/or pet insurance claims handling background would be advantageous. Experience of cognitive interview techniques and desk based fraud investigation is desirable.
The successful candidate will:
Be proactive in dealing with their caseload & remain flexible to meet the demands of the role.
Display positive behavioural indicators to clients and colleagues.
Have excellent communication skills, both written and verbal.
Excellent telephone manner is a must.
Full training will be provided.
Benefits include 25 days holiday plus bank holidays, pension and company sick pay.
Salary from £17,500 per annum, depending on experience.