Ministry of Justice (MOJ) - Assessment of Liability The introduction of the Ministry of Justice (MOJ) personal injury reforms has resulted in the requirement for insurer's to assess liability within fifteen days of receiving a personal injury claim. This is a challenging requirement under normal circumstances but can be exacerbated if those involved in the incident cannot be contacted. Our core service is to carry out a telephone based interview with the driver of the vehicle to enable an understanding of the accident circumstances and to advise you on who is liable for the incident. The main benefits are: - |
- Evening and weekend telephone calls with a turnaround within 3-5 days
- Digitally recorded conversation providing media file with every case
- Calls made by trained Conversation Management Experts
- Use of Cotswold Fraud knowledge
- Opinion on Liability and recommendations or agreement of liability on delegated authority cases
- Escalation Process where Fraud is identified